Join us for our Strengthened Resilience in the Contact Center: A Tactical Guide to the Future to better understand the post-pandemic, in-office and remote workforce. As the world navigates the new normal, register to attend for an in-depth look at the priorities you should focus on to remain resilient. Our product and customer care teams have prepared a series of topic-driven webinars to enable and manage your operational efficiency.
Strategies and Tips for Employing a Hybrid Office/Remote Work Model
Tuesday, May 18, 2021
12:00 PM EDT / 9:00 AM PDT
As immunity builds and vaccines continue to roll out, businesses are considering when and how to get employees back into the office safely. Recently, DMG Consulting stated that they “…expect contact centers to operate hybrid models that include at home and in-office workers, and they must modify their policies and practices to accommodate this approach.”
While most contact centers have had work-from-home thrust upon them for the past year, there are special considerations when forecasting and scheduling for a mix of at home and in-office workers. Will you have dedicated in-office and remote staff? What about rotating staff between in-office and remote work? How do you keep in-office staff safe and socially distanced? In this webinar, Aspect experts will discuss tips and tricks to help with these questions and how leveraging WFM capabilities can provide for the best possible outcomes, no matter what work model you choose.
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