Join us for our Strengthened Resilience in the Contact Center: A Tactical Guide to the Future to better understand the post-pandemic, in-office and remote workforce. As the world navigates the new normal, register to attend for an in-depth look at the priorities you should focus on to remain resilient. Our product and customer care teams have prepared a series of topic-driven webinars to enable and manage your operational efficiency.

The Value of Automation

Wednesday, June 2, 2021
12:00 PM EDT / 9:00 AM PDT

Over the last few years, artificial intelligence has been one of the biggest buzzwords in the contact center and the tech world in general, with more and more organizations understanding the benefits that it can bring. Whether it is improved efficiencies, cost reductions or improvements to business processes, AI has huge promise. But what kinds of AI and automation can be utilized to improve the workforce and contact center operations? (APM, AQM, EA, NLU)

Aspect’s suite of workforce management software deploys automation which streamlines scheduling and forecasting while also providing rich insights into KPIs. As stated in the DMG 2021 Priorities Survey, "Two technology categories are driving [contact centers’] surge of innovation: AI and automation.”