Join us for our Strengthened Resilience in the Contact Center: A Tactical Guide to the Future to better understand the post-pandemic, in-office and remote workforce. As the world navigates the new normal, register to attend for an in-depth look at the priorities you should focus on to remain resilient. Our product and customer care teams have prepared a series of topic-driven webinars to enable and manage your operational efficiency.
Strengthened Resilience: Setting Priorities in a Post-Pandemic World
Tuesday, May 4, 2021
12:00 PM EDT / 9:00 AM PDT
What exactly is strengthened resilience? What have we learned from the past year and the unprecedented pandemic that swept the globe? What are the new priorities for 2021 and beyond? What tools and software can be leveraged as we come out of the pandemic and return to some semblance of normalcy? How has Employee Experience (EX) changed along with CX in the past year? Which one is more important? (They are equally important). What other new KPIs have emerged in the past year?
These are all concepts and questions that contact centers need to think about; looking towards the future is absolutely paramount now that COVID-19’s grip on the world is beginning to loosen. Learn more about the findings of the DMG 2021 Priorities Survey. Plus, get a better understanding about the positive impact WFO software can have on your organization.
Presenters:
Colleen Sheley, Vice President, Marketing, Aspect Software
Michael Kropidlowski, Senior Director, Product Marketing, Aspect Software
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