Register now to join us for our Best of ACE 2020 webinar series.
If you missed ACE 2020 or were unable to attend some of our most popular roundtable sessions, we’ve got you covered. Plan to join us for the following webinars:
Self-Service Engagement Strategies
Monday, November 9, 2020
10:00 AM Eastern Standard Time / 11:00 AM Brasilia Standard Time / 3:00 PM GMT / 4:00 PM Central European Time
Facilitated by: Craig Blake, Senior Director of Presales and Professional Services
Presented by: Jorge Cruz, Senior Director of Innovations and Engagement
Join this webinar to hear how companies have designed and implemented omnichannel strategies for customer engagement, from speech enabling IVR systems, to integrating them with text messaging solutions, all the way to complex scenarios including text, mobile web, and social media channels.
The Uncertain Future of the Contact Center
Wednesday, November 18, 2020
2:00 PM Eastern Standard Time / 3:00 PM Brasilia Standard Time / 1:00 PM Central Standard Time / 11:00 AM Pacific Standard Time
Facilitated by: Bob Moore Senior Manager, Product Marketing
Presented by: Eric Hagaman, Senior Product Manager
We live in a time of great uncertainty about how safe it will be to return to a traditional centralized contact center model or whether we should keep the workforce at home. In this webinar, we will focus on the realities of work-from-home vs. the office and share real-world experiences from your peers.
Thinking About a Move to Cloud? Transitioning from Premise CC to Cloud
Monday, November 30, 2020
4:00 PM Eastern Standard Time / 3:00 PM Central Standard Time / 1:00 PM Pacific Standard Time / 5:00 PM Brasilia Standard Time / 3:00 PM Mexico
Facilitated by: Tyler Hinton, Product Marketing Manager
Presented by: Akbar Riahi, Field Product Director and David Funck, Chief Technology Manager
Cloud contact center software offers organizations improved flexibility, reliability, scalability, and cost savings. Yet, many contact centers that would like to move to the cloud struggle to define a path forward. This webinar will focus on how to move from an on-premises contact center software deployment to a cloud contact center, and what that process looks like.
Taking WFM to the Public Cloud
Thursday, December 3, 2020
10:00 AM Eastern Standard Time / 11:00 AM Brasilia Standard Time / 3:00 PM GMT / 4:00 PM Central European Time
Facilitated by: Bob Moore Senior Manager, Product Marketing
Presented by: Eric Hagaman, Senior Product Manager and Akbar Riahi, Field Product Director
There is a growing consensus that the future of contact center software is ultimately software as a service (SaaS) delivered from public cloud providers such as Amazon Web Services and Microsoft Azure, with WFM often being the solution that is first to be migrated. But customers are divided on this issue. In this session we'll try to reconcile the differences of opinion and understand what the underlying barriers and drivers really are.
Work from Anywhere Best Practices
Tuesday, December 8, 2020
10:00 AM Eastern Standard Time / 11:00 AM Brasilia Standard Time / 3:00 PM GMT / 4:00 PM Central European Time
Facilitated by: Michael Kropidlowski, Senior Director, Product Marketing
Presented by: Ed Berndt, Chief Customer Officer
Many employees are now working remotely, and we’ve had several months to learn what works and what doesn’t. In this webinar, we will look at the real-world trials and tribulations of work-from-home contact centers and identify those practices that seem to work best.
