How to Enable a Hybrid Home/Office Staffing Model Using
Wednesday, May 5, 2021
11:00 AM EDT / 8:00 AM PDT / 4:00 PM BST
As COVID-19 vaccines are becoming more prevalent and available, companies are considering when the right time to bring staff back to the office will be and if it will be all, none or a mix of home and office. Consider a recent survey conducted by Gartner, 74% of CFOs surveyed plan to shift some employees to a permanent remote capacity, while a general HR survey revealed that 41% of employees are likely to remain remote post-pandemic.
There are many opinions and options for bringing workers back to the office. In fact, many contact centers are setting schedules that regularly rotates agents in and out of the office. In this webinar Aspect subject matter experts will discuss how some Workforce Management features can be used to seamlessly enable “Work-from-Anywhere” agents. We’ll also review the how to leverage a mix of remote and in office workers with flexible scheduling strategies to meet both employee and business wishes and needs.
Senior Director, Product Marketing
As a Senior Director of Product Marketing at Aspect, Michael contributes directly to company strategy with a view to market trends and product strategy, focusing on enhanced customer and agent experiences enabled through omnichannel contact strategies and workforce optimization. Michael leads the product marketing and product demonstration teams to effectively promote the value of Aspect’s Enterprise Contact Center software can bring to existing customer and New Logo client organizations. Also, he is responsible for Competitive Intelligence, Sales Product Enablement and Analyst Relations to drive growth and recognition of Aspect solutions in the market. Additionally, Michael and his team manage and coordinate activities for the Aspect Customer Reference Program and Aspect Customer Advisory Board.
Michael has more than 30 years of experience in the customer service and contact center industries. Joining Aspect in April 1999, Michael brought more than 10 years of customer service, technical and sales training experience to the company, where he was initially the lead sales and technical channel partner trainer for the company’s Contact Center platforms.