Join us for our Strengthened Resilience in the Contact Center: A Tactical Guide to the Future to better understand the post-pandemic, in-office and remote workforce. As the world navigates the new normal, register to attend for an in-depth look at the priorities you should focus on to remain resilient. Our product and customer care teams have prepared a series of topic-driven webinars to enable and manage your operational efficiency.
Gamification Resiliency: Get Sticky and Create Long-Term Results
SPIFFS, incentives, contests to spike performance is a very common theme in call centres. They’re used as a short-term reactionary mechanism to mask the same symptomatic behaviors that percolate repeatedly because of a much larger organisational problem. Almost always these mechanisms are a waste of time and money.
What’s the solution? What do call centre leaders need to do? Intelligent enterprise gamification provides an opportunity for organisations to unify their motivational activities. By making an intentional commitment to the employee experience organisational leadership can establish new performance thresholds that stick.
Join us on Wednesday, 25th August, 2021 at 12:00 PM BST to learn more about how organizations are creating sticky long-term results with enterprise gamification by making it the foundational centrepiece of the employee experience.
Presenters:
Brett Brosseau, Director, Gamification and Motivate Products
Courtney Cox, Product Marketing Manager
Additional Webinar Sessions
This webinar will also be presented at the following additional times. Select the time that is most convenient for you and your team.
North America
Tuesday, 24th August, 2021 - 12:00 PM EDT / 9:00 AM PDT
REGISTER NOW FOR THIS SESSION
Asia Pacific:
Wednesday, 26th August, 2021 - 12:00 PM HKT
REGISTER NOW FOR THIS SESSION
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