Aspect's product and customer care teams are hosting an ongoing series of topic-driven webinars and live Q&A sessions specifically for customers. We'll focus on addressing your immediate concerns and help you align many of the systems and capabilities you already have in place to enable and manage your at-home agent workforce.
Register now for this important session!
Thursday, April 2, 2020 - 12:00 PM EDT / 9:00 AM PDT / 17:00 BST
Guide to a Resilient Contact Center
Establish a Work-From-Home Workforce
Presented by: Michael Kropidlowski
In order to respond to the challenges posed by COVID-19, organizations are rapidly shifting to work-from-home workforces; this includes contact centers. To enable home workers, there are considerations to bear in mind to ensure service quality remains high while keeping agents engaged and motivated. Aspect stands ready to guide our customers through this transition. In this webinar, the Aspect Product Team will cover how our customers can utilize their existing Aspect solutions to quickly shift agents to working from home and review best practices to manage home workforces effectively. We will also provide the opportunity for you to ask questions and get answers from our experts and learn how Aspect can partner with you develop work-from-home strategies and plans.
See our other Guide to a Resilient Contact Center sessions