Aspect's product and customer care teams are hosting an ongoing series of topic-driven webinars and live Q&A sessions specifically for customers. We'll focus on addressing your immediate concerns and help you align many of the systems and capabilities you already have in place to enable and manage your at-home agent workforce.

Register now for this important session!

Thursday, April 2, 2020 - 12:00 PM EDT / 9:00 AM PDT / 17:00 BST

Guide to a Resilient Contact Center
Establish a Work-From-Home Workforce

Presented by: Michael Kropidlowski

In order to respond to the challenges posed by COVID-19, organizations are rapidly shifting to work-from-home workforces; this includes contact centers. To enable home workers, there are considerations to bear in mind to ensure service quality remains high while keeping agents engaged and motivated. Aspect stands ready to guide our customers through this transition. In this webinar, the Aspect Product Team will cover how our customers can utilize their existing Aspect solutions to quickly shift agents to working from home and review best practices to manage home workforces effectively. We will also provide the opportunity for you to ask questions and get answers from our experts and learn how Aspect can partner with you develop work-from-home strategies and plans.
See our other Guide to a Resilient Contact Center sessions



Michael Kropidlowski
Michael brings more than 25 years of experience in the customer service and contact center industries to Aspect. As the Senior Director of Product Marketing at Aspect, Michael contributes directly to company strategy with a view to market trends and product strategy, focusing on enhanced customer experiences enabled through omnichannel contact strategies and workforce optimization. Joining Aspect in April 1999, Michael brought more than nine years of customer service, technical and sales training experience to the company, where he was initially the lead sales and technical channel partner trainer for the company’s contact management platform.