WFO User Group

Join us at The Genting Hotel, Birmingham, Wednesday 25th March 2020, for our WFO User Group | Level Up 2020 – we’re looking forward to showing you the highlights from the most recent releases in Aspect® Workforce Management™. Additionally, you’ll hear from industry experts, take a deep dive into actual customer experiences and participate in networking opportunities with industry peers.

Highlights
We’ve lined up some exciting announcements and sessions, including:

End-to-end planning session from industry experts from Select Planning
A case study from a customer who has been through a recent upgrade/deployment of Aspect WFM
An interactive workshop to talk with industry peers and discuss hot industry topics
An exclusive sneak preview of the WFM product roadmap delivered by Aspect Product Management

Agenda

09.00 - 10.00		*Registration – Breakfast & Networking*
10.00 - 10.30		*Introductions & Aspect Update 2020* We’ll share what’s new in the latest version of Aspect® Workforce Optimization® and exciting new developments in our cloud strategy.
10.30 - 11.00		*Certification & Education* Aspect’s Education portal and certification program have been refreshed. Here is your opportunity to better understand the comprehensive access to development programs for you and your team.
11.00 - 11.45		*Vitality Case Study* Hear from Mahadevan Krishnan, Head of Resource Planning at Vitality, who has been through a recent upgrade/deployment of Aspect WFM and the learnings Vitality has taken from this, as well as key items to share with the group.
11.45 - 12.45		*Industry Experts - End to End Planning* Hosted by the experts from Select Planning, this session offers the chance to hear from two planning consultants with a combined experience of over 40 years in the industry. They’ll share their thoughts around expanding planning principles across all facets of the enterprise and the tools and skills needed to make this happen.
12.45 - 13.30		*Lunch*
13.30 - 14.30		*Interactive Workshop* A chance to discuss with fellow users from different organisations the topic of end-to-end planning as well as hot topics we face in the planning arena.
14.30 - 15.00		*Aspect Product* Management Update Senior Product Manager at Aspect Software, Eric Hagaman will be dialling in live from the US to present to you a sneak preview on what is coming in future versions of Aspect WFM and what this extra capability this could bring to your company.
15.00 - 15.30		*Summary* Playback of the topics from the day picking out the key topics and takeaways for you and your organisation from the day.
15.30		*Event Finish*

Call for Content
We’re looking to bring you the information and content that you most want to see. If you have a burning product question or simply want to take the opportunity to hear from Aspect experts, get in touch with us at ukmarketing@aspect.com.

Register now to confirm your attendance. Places are limited for this exclusive event.

Presenters:

		Dave Vernon Senior Solutions Consultant, Aspect Dave is an award-winning, industry recognised expert with 20+ years experience in contact centre planning management. Having been at the forefront of driving best practice in contact centre planning during his 9 years as Head of Membership at The Forum developing formal degree qualifications programs, judging awards and writing industry articles all with the aim of professionalising the contact centre planning industry, Dave now utilises these skills and passion at Aspect Software as a Senior Solutions Consultant ensuring that current and new customers alike are delivered high quality solutions to facilitate transformational improvement within their contact centre environment.
		Mahadevan Krishnan Head of Resource Planning at Vitality Mahadevan Krishnan has 19 years of experience working within the contact centre industry spanning across different geographies as well as wide range of industries like telecoms, regulated banking, retail, e-commerce, Utility, Pay TV etc. He is a hands on leader, who has worked across end to end roles within planning and has played significant roles in establishing and shaping up new teams, driving efficiencies across the organisation and delivering tangible improvements. He is passionate customer advocate who starts with customer and works backwards to deliver solutions that exceed expectations.
		Keith Stapleton Co-founder and Director, Select Planning Ltd Currently consulting within, led and worked with in resource planning for over 17 years Keith’s expertise has been built through his end to end planning work across a wide sector of organisations including retail, emergency services, utilities, insurance, sales, customer service and claims in both public and private sectors.
		Adrian Hawes Co-founder and Director, Select Planning Ltd A consistent champion for best practice, Adrian has over 20 years of experience in leading and working with organisations across all industry sectors to transform their customer service, employee experience and bottom line results through exceptional end to end resource planning, business intelligence and performance management.

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