Join us at The Genting Hotel, Birmingham, Wednesday 25th March 2020, for our WFO User Group | Level Up 2020 – we’re looking forward to showing you the highlights from the most recent releases in Aspect® Workforce Management™. Additionally, you’ll hear from industry experts, take a deep dive into actual customer experiences and participate in networking opportunities with industry peers.
We’ve lined up some exciting announcements and sessions, including:
- End-to-end planning session from industry experts from Select Planning
- A case study from a customer who has been through a recent upgrade/deployment of Aspect WFM
- An interactive workshop to talk with industry peers and discuss hot industry topics
- An exclusive sneak preview of the WFM product roadmap delivered by Aspect Product Management
|09.00 - 10.00||Registration – Breakfast & Networking|
|10.00 - 10.30||Introductions & Aspect Update 2020
We’ll share what’s new in the latest version of Aspect® Workforce Optimization® and exciting new developments in our cloud strategy.
|10.30 - 11.00||Certification & Education
Aspect’s Education portal and certification program have been refreshed. Here is your opportunity to better understand the comprehensive access to development programs for you and your team.
|11.00 - 11.45||Vitality Case Study
Hear from Mahadevan Krishnan, Head of Resource Planning at Vitality, who has been through a recent upgrade/deployment of Aspect WFM and the learnings Vitality has taken from this, as well as key items to share with the group.
|11.45 - 12.45||Industry Experts - End to End Planning
Hosted by the experts from Select Planning, this session offers the chance to hear from two planning consultants with a combined experience of over 40 years in the industry. They’ll share their thoughts around expanding planning principles across all facets of the enterprise and the tools and skills needed to make this happen.
|12.45 - 13.30||Lunch|
|13.30 - 14.30||Interactive Workshop
A chance to discuss with fellow users from different organisations the topic of end-to-end planning as well as hot topics we face in the planning arena.
|14.30 - 15.00||Aspect Product Management Update
Senior Product Manager at Aspect Software, Eric Hagaman will be dialling in live from the US to present to you a sneak preview on what is coming in future versions of Aspect WFM and what this extra capability this could bring to your company.
|15.00 - 15.30||Summary
Playback of the topics from the day picking out the key topics and takeaways for you and your organisation from the day.
Call for Content
We’re looking to bring you the information and content that you most want to see. If you have a burning product question or simply want to take the opportunity to hear from Aspect experts, get in touch with us at firstname.lastname@example.org.
Register now to confirm your attendance. Places are limited for this exclusive event.