Webinar: Enabling the Mobile, Work-From-Anywhere Workforce
Tuesday, March 30, 2021
4pm BST/ 11am EDT / 8:00am PDT
A mobile workforce has become the standard for contact centers. While this industry and many others weigh bringing all or some employees back to the office, we will continue to see the evolution of workforce technology tools that make it easier to be mobile and help ensure workers are as efficient and effective away from the office as they are in the office.
Register now to join us for the webinar, Enabling the Mobile, Work-From-Anywhere Workforce. We’ll discuss how organizations can allow contact center employees to be immediately mobile so the workforce is ready for whatever new conditions uncertain times may bring. Learn how the Aspect® Workforce Optimization™ solution arms the mobile workforce with elegant, simplified smartphone access to common WFM scheduling functions, deeper cloud integrations supporting browser-based “workforce anywhere” access and enhanced performance feedback to employees so they can quickly self-correct while staying engaged and on track.
Senior Director, Product Marketing
As a Senior Director of Product Marketing at Aspect, Michael contributes directly to company strategy with a view to market trends and product strategy, focusing on enhanced customer and agent experiences enabled through omnichannel contact strategies and workforce optimization. Michael leads the product marketing and product demonstration teams to effectively promote the value of Aspect’s Enterprise Contact Center software can bring to existing customer and New Logo client organizations. Also, he is responsible for Competitive Intelligence, Sales Product Enablement and Analyst Relations to drive growth and recognition of Aspect solutions in the market. Additionally, Michael and his team manage and coordinate activities for the Aspect Customer Reference Program and Aspect Customer Advisory Board.
Michael has more than 30 years of experience in the customer service and contact center industries. Joining Aspect in April 1999, Michael brought more than 10 years of customer service, technical and sales training experience to the company, where he was initially the lead sales and technical channel partner trainer for the company’s Contact Center platforms.