The Best of ACE 2019 webinar series brings our most popular breakout sessions from our live event directly to you.
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Hands-On Review of Speech Analytics
Thursday, November 21st - 11:00 AM ET
Presented by: Carel Warfield, Senior Solutions Consultant, Aspect and
Mary Ward, Senior Solutions Consultant, Aspect
Every single customer conversation can be a source of valuable business insights. The capability to monitor, analyze, and score 100% of your customer conversations can help enhance agent performance, improve customer satisfaction, and increase revenue. Aspect® Engagement Analytics™ is a standalone solution which can monitor, analyze, and intelligently score all of your customer interactions across every channel —all calls, chats, emails, and social media.
- Understand how speech and text analytics can improve agent productivity by reducing AHT and increasing FCR
- Identify ways that Aspect Engagement Analytics can help ensure your company maintains regulatory compliance and mitigates legal risk
- Spot opportunities in your organization where customer sentiment analysis can surface valuable and actionable insights
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