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Back Office Forecasting, Scheduling and Tracking / Intraday Work Assignment
Tips and Tricks

Thursday, December 12th - 11:00 AM ET
Presented by: Michael Cavataio, Business Application Consultant, Aspect

Workforce optimization tools have been used effectively in front office contact centers for years, but relatively few companies are applying the same benefits and advantages to their back office operations. This session will include information on two Aspect® Workforce Management features: Back Office Forecasting, Scheduling, Tracking along with Intraday Work Assignment. Attendees will be able to:

Presenter:

 

Michael Cavataio
Business Application Consultant, Aspect
Michael's three-decade career in Workforce Management and contact center operations spans a broad variety of industries, including finance, healthcare, banking, 3rd party outsourcing, technical support, collections, and home security. As a Business Applications Consultant, Michael travels to dozens of contact centers a year assisting Aspect customers with a broad variety of Workforce Management and Contact Center needs.