We are excited to announce the first installment in the 2020 ASUGA webinar series designed to provide insight and value to all ASUGA Members. The webinar topics are selected with your needs in mind and focus on industry trends, best practices, tips and tricks and also include demonstrations and Aspect product updates.
Join us on the second Thursday of each month at 12:00 PM EST for the 2020 ASUGA webinar series. We’ll bring you topics from thought leaders around the world as well as Aspect product experts.
Not an ASUGA member? It's easy to join, CLICK HERE for more details.
Better, Stronger, Faster: Why Professional Development is Critical for Success
Presenter: Lisa Ryan, Chief Appreciation Strategist, Grategy
Date: Thursday, January 9, 2020
Time: 12:00PM – 1:00PM EST
When call centers struggle to meet their basic key performance indicators (KPIs), it is often because managers or team leads don’t have the adequate skills to motivate, empathize, communicate, and inspire their employees. When you have a well-trained staff who are supported by their well-trained managers, the business will realize the benefits of less turnover and greater achievement of KPIs.
With the preponderance of resources available for personal and professional development, how do you determine the best methods for your team? This program will give you the tips, ideas, and strategies you need to succeed.
Join this webinar to:
- Discover the importance of professional development from both a personal and a professional standpoint
- Uncover sources for professional development – for free and fee
- Put together a plan to implement a new or enhanced training structure
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Lisa Ryan |