You’re Invited! Aspect^® Workforce Management^™ User Group Meeting, Mason, Ohio

Register Now to reserve your spot at the upcoming Aspect Software User Group Association meeting on Wednesday, September 18, 2019 focusing on Aspect® Workforce Management™ best practices. Aspect WFM Users in Mason, OH and nearby cities are invited to join us for this free half day lunch event. We’ll be covering the following agenda:

• 12:00 – 1:00 PM – Lunch
• 1:00 – 1:20 PM – Welcome and Aspect Overview, John Monaghan, Account Executive, Aspect
• 1:20 – 1:30 PM – Aspect User Group Association (ASUGA) Overview, Jason Hilliard, Manager, WFM & Business Analysis, Radio Systems
• 1:30 – 2:30 PM – WFM Product Roadmap, Nathan Hollman, Sr. Solutions Consultant, Aspect
• 2:30 – 3:15 PM – Panel Discussion, Getting the Most Out of Your Workforce Management Solution
  
  Panelists:
  Keri Tanton
  Sr. Manager, Omnichannel/Credit WFM, Macy's, Inc.
  Jason Hilliard
  Manager, WFM & Business Analysis, Radio Systems
  Jamie Lancaster
  Vice President, Contact Center of Excellence, Kroger
  Nathan Hollman
  Sr. Solutions Consultant, Aspect
   
• 3:15 – 4:15 PM – Breakout Discussion: Topics: Commonly Overlooked WFM Tips and Tricks, Mobile Agent, Gig Economy
• 4:15 – 5:00 PM – Macy’s Site Tour
   

Aspect WFM User Group Meeting, Mason, OH
Date: Wednesday, September 18, 2019
Time: 12:00 – 5:00 PM

Location:
Macy’s Credit & Customer Service
9111 Duke Blvd.
Mason, Ohio 45040

ASUGA meetings are held to promote the sharing of ideas within the Aspect user community. By attending, you with learn new ways to make the most of your WFM investment and enhance and sustain relationships with your customers.

We look forward to seeing you!