We are excited to announce the next installment in our 2019 series of ASUGA webinar series designed to provide insight and value to all ASUGA Members. The webinar topics are selected with your needs in mind and focus on industry trends, best practices, tips and tricks and also include demonstrations and Aspect product updates. The ASUGA webinar series brings topics to you from thought leaders around the world as well as Aspect product experts.
As an ASUGA member you’re invited to join us for our next live webinar. Not an ASUGA member? It's easy to join, CLICK HERE for more details.
Unleash the Value in Your Customer Interactions with Speech Analytics
Steve Chirokas, Director Product & Channel Marketing, CallMiner
Bob Moore, Senior Product Marketing Manager, Aspect
Date: October 10, 2019
Time: 2.00PM - 3.00PM EDT
Conversations between your customers and agents are becoming more important “moments of truth”, since your customers call when they fail to self-serve over alternative channels. Understanding points of operational success and failure within your contact center interactions is more critical than ever before. As Forrester Research notes, “The only sustainable competitive advantage left is an obsession with earning the loyalty of customers.”
In this webinar we’ll share:
- How speech analytics can deliver the insight you need to quickly identify what matters most in your efforts to improve your customer experience and optimize agent performance
- Why data-driven speech analytics evidence extracted from the voice of your customer and voice of your employee will enhance customer experience
- Reasons behind speech analytics improving customer service and encouraging enthusiastic customer loyalty