We are excited to announce the next installment in our 2019 series of ASUGA webinar series designed to provide insight and value to all ASUGA Members. The webinar topics are selected with your needs in mind and focus on industry trends, best practices, tips and tricks and also include demonstrations and Aspect product updates. The ASUGA webinar series brings topics to you from thought leaders around the world as well as Aspect product experts.

As an ASUGA member you’re invited to join us for our next live webinar. Not an ASUGA member? It's easy to join, CLICK HERE for more details.

Unleash the Value in Your Customer Interactions with Speech Analytics
Steve Chirokas, Director of Product & Channel Marketing, CallMiner
Bob Moore, Senior Product Marketing Manager, Aspect
Date: October 10, 2019
Time: 2.00PM - 3.00PM EDT

Conversations between your customers and agents are becoming more important “moments of truth”, since your customers call when they fail to self-serve over alternative channels. Understanding points of operational success and failure within your contact center interactions is more critical than ever before. As Forrester Research notes, “The only sustainable competitive advantage left is an obsession with earning the loyalty of customers.”

In this webinar we’ll share:



Steve Chirokas 
Director Product & Channel Marketing, CallMiner

Steve Chirokas is Director of Product and Channel Marketing for CallMiner. Steve is responsible for partner marketing, product messaging and sales enablement for CallMiner’s customer interaction solutions. He has provided CX and contact center marketing leadership at organizations including NewNet, VoltDelta, and Nuance. Steve holds a Marketing degree from Stonehill College and a Master of Business Administration from Bentley University.


Bob Moore 
Senior Manager, Product Marketing, Aspect

Bob Moore is Senior Manager, Product Marketing for Aspect Software and leads product marketing for the Workforce Optimization suite including Workforce Management, Quality Management, Performance Management and Analytics. With over 20 years of experience in strategic planning, product management and marketing for technology companies, Bob has helped large and small companies achieve their growth objectives.