We are excited to announce the next installment in our 2019 series of ASUGA webinar series designed to provide insight and value to all ASUGA Members. The webinar topics are selected with your needs in mind and focus on industry trends, best practices, tips and tricks and also include demonstrations and Aspect product updates. The ASUGA webinar series brings topics to you from thought leaders around the world as well as Aspect product experts.

As an ASUGA member you’re invited to join us for our next live webinar. Not an ASUGA member? It's easy to join, click here for more details.

Be Proactive: Get Out in Front of Your Customers
Presenter: Michael Kropidlowski
Date: Thursday, June 13, 2019
Time: 2:00PM – 3:00PM EDT

The right proactive engagement strategies can improve your company’s brand image and create a lifetime connection with your customers. Understanding your customers’ needs provides your organization with the information that makes it possible to not only meet but exceed expectations and provide the best service experiences possible.

In this webinar we’ll discuss how:


Presenter:

 

Michael Kropidlowski
Director, Product Marketing
Aspect Software


As a Director of Product Marketing at Aspect, Michael contributes directly to company strategy with a view to market trends and product strategy, focusing on enhanced customer experiences enabled through Omni-channel contact strategies and workforce optimization.

Michael has more than 30 years of experience in the customer service and contact center industries. Joining Aspect in April 1999, Michael brought more than 10 years of customer service, technical and sales training experience to the company, where he was initially the lead sales and technical channel partner trainer for the company’s contact management platform.