We are excited to announce the next installment in our 2019 series of ASUGA webinar series designed to provide insight and value to all ASUGA Members. The webinar topics are selected with your needs in mind and focus on industry trends, best practices, tips and tricks and also include demonstrations and Aspect product updates. The ASUGA webinar series brings topics to you from thought leaders around the world as well as Aspect product experts.
As an ASUGA member you’re invited to join us for our next live webinar. Not an ASUGA member? It's easy to join, CLICK HERE for more details.
Optimize Your Workforce in Real-Time with AI
Presenter: Magdi Khalil
Date: Thursday, August 8, 2019
Time: 2:00PM – 3:00PM EDT
The contact center is an ever-changing organism. Despite your best workforce planning efforts, you just can’t accurately predict and plan for intra-day events that change by the minute. Historically, workforce planners have scrambled throughout the day to intelligently redeploy underutilized labor when customer demand is low, and supersede training and servicing of other channels when demand spikes.
In this webinar we’ll discuss how to:
- Use intelligent automation in Occupancy Optimizer (a component of
Aspect Workforce AI)
- Optimally schedule each member of your workforce minute-to-minute
- And much more…