How can a debt collection call result in a positive customer experience?

Intelligent, proactive customer engagement can have a powerful impact on customer loyalty, but many businesses struggle against the obstacles of complex regulations, budget constraints, and outdated technology.

In this webinar we will explore the importance of balancing compliance with agent productivity. Learn how flexible outbound tools can offer your company a variety of capabilities to help meet your targeted outreach and collections service goals while adhering to key regulations. 

We’ll also discuss how to leverage the latest updates to Aspect outbound solutions in order to help your contact centre be “New Rules Ready” when new Consumer Financial Protection Bureau (CFPB) rules take effect November 2021, especially important for companies engaging in debt collection operations in the United States.

Proactive Outreach and Debt Collection Best Practices
for Positive CX

Tuesday, 13 July 2021
12:00 – 1:00 PM BST

Topics to be explored include:

Additional Webinar Sessions

We will also hold the webinar at the following additional times. Select the time that is most convenient for you and your team.

North American Region
Thursday, 8 July 2021
12:00 – 1:00 PM EDT
Register Now

Asia Pacific Region
Tuesday, 13 July 2021
12:00 – 1:00 PM SGT
Register Now

About our speakers:

Don Hudecek
Senior Product Manager, Alvaria

Don’s primary responsibility at Alvaria is outbound solutions and compliance. He joined the company in 2001 and created the original version of Aspect’s enterprise campaign management product, Advanced List Management.

Don’s guiding principle for Alvaria's outbound solutions is, “Make it easy for you to engage your customers in a positive and profitable manner while not getting sued.

Michael Kropidlowski
Senior Director of Product Marketing, Alvaria

As a Senior Director of Product Marketing at Alvaria, Michael contributes directly to company strategy with a view to market trends and product strategy, focusing on enhanced customer experiences enabled through Omni-channel contact strategies and workforce optimization. Michael has more than 30 years of experience in the customer service and contact center industries. Joining the company in April 1999, Michael brought more than 10 years of customer service, technical and sales training experience to the company, where he was initially the lead sales and technical channel partner trainer for the company’s contact management platform.