We are excited for the next installment in the 2021 ASUGA webinar series, designed to provide insight and value to all ASUGA Members. Webinar topics are selected with your needs in mind and focus on industry trends, best practices, tips and tricks and include demonstrations and Aspect product updates.
Join us on the second Thursday of each month at 12:00 PM EDT for the 2021 ASUGA webinar series. We’ll bring you topics from thought leaders around the world as well as Aspect product experts.
Not an ASUGA member? It's easy to join, CLICK HERE for more details.
Performance Improvement for the Call Center Professional
Date: Thursday, August 12, 2021
Time: 12:00PM – 1:00PM EDT
In the world of call center operations, the best plans may not always work out as planned. To address the constant challenge of adapting to COVID and its effects on our businesses, TEDx speaker and nationally syndicated columnist Shawn Rhodes will share how the best teams and organizations across industries pivot to leverage change when it occurs, build engaging cultures and ensure the experience of senior leaders doesn’t leave when they do.
Join us to learn how to:
- Ask for more than what folks think they can do while giving them the resources to do it
- Capture problems as they occur so they don't reoccur and disrupt customer satisfaction
- Get measurably better every week while finding ways to innovate peak performance
About our speaker: