We are excited for the next installment in the 2021 ASUGA webinar series, designed to provide insight and value to all ASUGA Members. Webinar topics are selected with your needs in mind and focus on industry trends, best practices, tips and tricks and include demonstrations and Aspect product updates.

Join us on the second Thursday of each month at 12:00 PM EDT for the 2021 ASUGA webinar series. We’ll bring you topics from thought leaders around the world as well as Aspect product experts.

Not an ASUGA member? It's easy to join, CLICK HERE for more details.

Performance Improvement for the Call Center Professional

Date: Thursday, August 12, 2021
Time: 12:00PM – 1:00PM EDT


In the world of call center operations, the best plans may not always work out as planned. To address the constant challenge of adapting to COVID and its effects on our businesses, TEDx speaker and nationally syndicated columnist Shawn Rhodes will share how the best teams and organizations across industries pivot to leverage change when it occurs, build engaging cultures and ensure the experience of senior leaders doesn’t leave when they do.

Join us to learn how to:

About our speaker:

Shawn Rhodes
Performance Expert

Shawn Rhodes leveraged his former life as a war correspondent to become an international expert in how the best teams pivot and scale success. He's a Tampa-based TEDx speaker and his work studying teams in more than two dozen countries - some the most dangerous places on the planet - has been published in news outlets including TIME, CNN, NBC, Forbes, the Wall Street Journal and INC. His clients have included Deloitte, ConAgra, Coca-Cola and dozens of similar businesses.