We are excited for the next installment in the 2021 ASUGA webinar series, designed to provide insight and value to all ASUGA Members. Webinar topics are selected with your needs in mind and focus on industry trends, best practices, tips and tricks and include demonstrations and Aspect product updates.
Join us on the second Thursday of each month at 12:00 PM EDT for the 2021 ASUGA webinar series. We’ll bring you topics from thought leaders around the world as well as Aspect product experts.
Not an ASUGA member? It's easy to join, CLICK HERE for more details.
WFM Tools to Balance Work-from-Home and Office Staffing
Date: Thursday, April 8, 2021
Time: 12:00PM – 1:00PM EDT
With COVID-19 vaccines becoming more prevalent and people feeling better about being in public spaces, more companies are considering if, when and how to bring employees back to the office. There is still uncertainty about how safe it will be to return to a traditional centralized contact center model or whether it is best to keep some of the workforce working from home. As a result, many contact centers are evaluating hybrid approaches, utilizing a mix of both remote and on premises workers.
In this webinar, Aspect subject matter experts will discuss how workforce management features can be used to seamlessly enable “work-from-anywhere” agents and how to leverage a mix of remote and in office workers to get the best of both worlds. We will also discuss how workforce management software along with seat management and facility planning tools can help you and your agents remain healthy and socially distanced in the office setting, while complying with national/local guidelines and protocols.