We are excited for the next installment in the 2020 ASUGA webinar series, designed to provide insight and value to all ASUGA Members. Webinar topics are selected with your needs in mind and focus on industry trends, best practices, tips and tricks and also include demonstrations and Aspect product updates.
Join us on the second Thursday of each month at 12:00 PM EST for the 2020 ASUGA webinar series. We’ll bring you topics from thought leaders around the world as well as Aspect product experts.
Not an ASUGA member? It's easy to join, CLICK HERE for more details.
Going Beyond Channels: The Importance of Delivering Omnichannel Experiences
Tyler Hinton, Product Marketing Manager — Contact Management, Aspect
Date: Thursday, February 13, 2020
Time: 12:00PM – 1:00PM EST
A customer experience that stands out empowers consumers to engage through their choice of channels. Omnichannel communications allow customers to reach a company from a variety of devices and methods, starting and stopping the conversation as it suits them. An omnichannel approach is best pursued not as a piece of technology, but rather as a complementing strategy. The world’s savviest brands are improving existing CX functions like IVR by adding new capabilities such as disposable web apps and SMS, in the process creating new service options flexible enough to adapt to ever-shifting customer demands.
Join this webinar to learn:
- Customer channel preference trends
- What makes a truly omnichannel experience
- How contact centers can provide omnichannel experiences to their customers