From Uncertainty to Adaptability: 4 Key Ingredients for Stability and Success in Your Contact Center in 2021 (and Beyond)
Featuring: Omer Minkara of Aberdeen with Michael Kropidlowski from Aspect
Thursday, December 10, 2020 12:00 PM - 1:00 PM EST
The year 2021 is right around the corner. Armed with their learnings from 2020, business leaders will strive to reduce uncertainty by seeking ways to best prepare and adapt to any potential changes they may face. It’s critical for contact centers to ensure agility in adapting to changes in their business environment — as failure impacts not only customer satisfaction results — but the overall financial wellbeing of the business.
Join this webinar to learn:
- What impacts contact centers’ ability to adapt to changing business conditions
- Why transforming activities from reactive to proactive is vital for long-term success
- Four building blocks best-in-class firms use to ensure stability and positive performance in their activities
- Real-life customer success stories
*This webinar will be delivered in English.