Voice recognition technology has become virtually error-free over the past few years, and that has dramatically improved the ability of speech analytics to extract valuable information from customer interactions and demonstrate great ROI in many operational areas of the contact center.
Read this ebook for insights from Pelorus Associates research on:
- Recent advances in speech analytics technology that make it a hugely valuable tool across the contact center
- 10 areas in which you are likely to see significant ROI when you implement speech analytics
- Examples of actual ROI calculations that will help to make the economic case for speech analytics
- How to reduce customer attrition by identifying “at risk” customers using trigger phrases combined with metadata
- How speech analytics can be used to actually improve the quality of products and services you provide
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