Over one third of the U.S. workforce are “gig” workers. By 2020, 40% will be gig workers*.
Don’t ignore this trend! It’s been proven that the right technology can be used to match available workers for impromptu, short gigs effectively and efficiently. Just ask Uber. Other companies, like Lyft, Amazon and many contact centers are following suit. Want to learn more about how this can benefit your company?
Join us on Tuesday, June 19 at 11:30 AM EDT for our web event, Scheduling Agents in a Gig Economy.
- What is the Gig Economy?
- How to adapt your contact center operation to the Gig Economy
- Why workforce management systems will need to change to meet the requirements of unpredictable and widely varying agent schedule preferences
- What you need to do to get started
Get your questions answered real time! This is not a typical webinar. after the initial presentation, we’ll open the floor to attendees to talk directly with each other, our subject matter experts and our solutions consultants. We’re interested in understanding your labor challenges and how we can evolve our products to meet your needs.
|Eric Hagaman, Senior Product Manager, Aspect
As Senior Product Manager for Workforce Management, Eric Hagaman helps to ensure the continued leadership position of Aspect WFM in the marketplace. With over 19 years in the workforce management industry, Eric identifies new trends and approaches in WFM, determines immediate and long-term product direction and manages the technical side of relationships with customers. Prior to his role in product management, Eric was a senior technical advisor who helped a wide range of organizations make the most of their workforce management solutions.
|Annick Duffy, Managing Director, Workforce Optimization,
Annick Duffy has held multiple leadership roles within the contact center industry over the past 28 years specializing in Workforce Optimization. Prior to joining Aspect, she led Workforce Management strategies for American Express standardizing best practices across the global American Express enterprise. Her efforts were rewarded and recognized by the Society of Workforce Planning Professionals. Currently, in her 13 year tenure with Aspect, she is managing a team of Strategic Directors responsible for leading WFO client sales strategies resulting in overall growth of the workforce optimization portfolio . Annick is a graduate of Wilfrid Laurier University specializing in Business Management & Psychology and is based in Toronto, Canada.