Gig Economy Webinar

Join us on Thursday, October 25th at 12:00PM EDT for our exclusive web event.

The success of Uber, Lyft, Amazon Flex and many other innovative businesses has permanently changed the way we define the workforce. Short, impromptu employment “gigs” are becoming more and more common — there are significant advantages for both the employer and the worker. With Gig Economy engagements growing at three times the rate of the overall economy, this new workplace dynamic is looking more and more attractive for contact centers.

Saddletree Research has just released its annual survey with new findings about the preferences of managers regarding Gig Economy work in contact centers.

Aspect Software has also recently completed a survey of agent preferences related to this new working arrangement. In this webinar, you’ll learn where the views of managers and agents align, and where they don’t.

Please join Saddletree Research and Aspect for a fascinating prospective look at the contact center of the future.

Webinar Details:
Thursday, October 25th
12:00PM EDT

Presenters:

		Paul Stockford Chief Analyst, Saddletree Research, Aspect Paul Stockford is the President and Chief Analyst at Saddletree Research, a veteran-owned business based in Scottsdale, Arizona. An industry analyst for more than 20 years, Paul has also done contact center research and analysis at Cahners In-Stat Group, Vanguard Communications and Dataquest. Paul is currently a member of the board of directors at the National Association of Call Centers (NACC), a 501(c)(6) not-for-profit industry organization based at Middle Tennessee State University (MTSU). He also serves as research director for the NACC where he is directly involved in research activities on behalf of the NACC membership.

		Tim Dreyer Sr. Director, Public Relations and Analyst Relations, Aspect Tim Dreyer, Sr. Director of Public Relations and Analyst Relations at Aspect, is a results-oriented manager with over 18 years of advertising, marketing communications and public relations and social media experience developing and implementing media programs, advertising strategy, and marketing programs. Tim's background includes a range of broad cross-functional experience and strong leadership

Sign Me Up!

First Name

Last Name

Company

Country

In accordance with Canada's Anti-Spam Law, if you would like to receive future messages from Aspect you must provide your consent by checking the box below.

Comments