Technology advancements, plus tech-savvy consumers have spurred the evolution of the call center to contact center, the hub of exceptional CX and engagement. Watch these short videos to better understand the role contact center plays in modern customer engagement. And, to learn more about the importance of personalizing the customer experience, download the Frost & Sullivan white paper, Customer Service is Getting Personal, and it’s About Time.

The Maturation of Customer Contact

   Reimagining the Customer Experience

What do customers expect? What does the impact of not meeting those expectations mean to your business? Watch this video to find out.

  

Discover the benefits of transforming the customer journey with personalized self-service, and assisting and engaging customers where they live — mobile, web and social networks.
     
Workforce Optimization Spurs Happiness Optimization

 		   Cloud is the Glue that Makes it Possible

Contact center agents want flexibility with when and how they work. Learn how modern workforce optimization can make agents’ work lives easier.		  
Cloud facilitates omnichannel customer care and increases business’ agility. Watch this video to better understand the benefits of moving to the cloud.

 

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