When people become demanding, it sometimes gets personal. It’s their way or the highway, as the old saying goes. But when it comes to customer service, is this such a bad thing?

While customers still conduct “brick and mortar” business, they can now engage with businesses across a plethora of interaction channels. This whitepaper explores how these new channels can be viewed as an opportunity rather than a threat. Innovations bring opportunities to consumers, workers and service providers alike.

What's covered in the whitepaper:

 

 


 

 

 

 

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