The ASUGA webinar series is presented to you by thought leaders from around the world.

Leveraging Analytics to Gain Critical Customer Insights
Presented by:  Jon Fischer, Strategic Director, WFO, Aspect
Thursday, August 30, 2018
2:00 - 3:00 PM EDT

Speech analytics have been available for contact centers for quite some time, yet only 26% of contact centers have implemented it. This interactive case history will remove some of the mystery around speech analytics that has been a barrier to adoption.

The session will unpack lessons from customers that have implemented this innovative technology, ultimately showcasing how you can dramatically improve key contact center metrics.

Key Take-Aways:

  1. Proven tactics and sources of value when using speech analytics in the contact center
  2. Framework for understanding how speech analytics works
  3. Case studies with ROI metrics for speech analytics
  4. Insight on the future of speech and text analytics to automate the QA process