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The ASUGA webinar series is presented to you by thought leaders from around the world.
Leveraging Analytics to Gain Critical Customer Insights
Presented by: Jon Fischer, Strategic Director, WFO, Aspect
Thursday, August 30, 2018
2:00 - 3:00 PM EDT
Speech analytics have been available for contact centers for quite some time, yet only 26% of contact centers have implemented it. This interactive case history will remove some of the mystery around speech analytics that has been a barrier to adoption.
The session will unpack lessons from customers that have implemented this innovative technology, ultimately showcasing how you can dramatically improve key contact center metrics.
Key Take-Aways:
- Proven tactics and sources of value when using speech analytics in the contact center
- Framework for understanding how speech analytics works
- Case studies with ROI metrics for speech analytics
- Insight on the future of speech and text analytics to automate the QA process