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The ASUGA webinar series is presented to you by thought leaders from around the world. Please join us for the next webinar:
95% of Contact Center Agents Own Smartphones
(Recent Aspect Agent Survey)
The Impact of Mobility and Automation on Your Contact Center
Presented by: Magdi Khalil
Thursday, June 28, 2018
2:00 - 3:00 PM EDT
Almost every agent and supervisor have easy communication with the contact center literally within arm’s length. Consumers have come to expect dedicated mobile apps to communicate with their major providers such as banks, telecom companies and retail outlets. Why don’t agents have a mobile app for easy communication with their employer? They should.
We’ll cover:
- Recent research that shows agent demand for mobile access to contact center tools is high
- Why mobile access ensures better agent engagement, higher morale, lower absenteeism and improved adherence
- How to drive the benefits from mobility even higher with WFM automation
- What are your basic building blocks to get started