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The ASUGA webinar series brings topics to you from thought leaders around the world as well as Aspect product experts. Here’s what we have lined up for January:
Overcoming Call Center FatigueTM
Presented by: Jerome Wade
Thursday, January 11, 2018
2:00 - 3:00 p.m. EDT
How the best call center professionals conquer fatigue and lead powerfully.
Life for call center professionals is filled with endless deadlines, unreasonable demands, and all-consuming dilemmas. For many, the pursuit of success and their drive to achieve, leads them to perform at an unsustainable pace putting at risk the very things they love. Left unchecked, drive and ambition can cause call center professionals to find themselves leading on empty, suffering from the consequences of fatigue.
It doesn’t have to be that way, call center professionals can stay at the top of their game while beating burn out and conquering fatigue. Overcoming Call Center FatigueTM is a proven process that provides the guidance call center professionals need to live passionately and lead powerfully.
In this unfiltered, solution rich presentation, you will learn how to:
- Identify the hidden causes of call center fatigue
- Create a self–leadership matrix that creates focus, alignment, and long-term results
- Refuel personal and professional passion and reenergize vision