The ASUGA webinar series brings topics to you from thought leaders around the world as well as Aspect product experts. Here’s what we have lined up for June:

Enhance Workplace Attitudes and Engagement with Aspect WFO
Presented by: Jorge Cruz, Director of Innovations & Engagement Strategy, Aspect and
Eric Hagaman, Senior Product Manager, Aspect
Thursday, June 8, 2017
12:00 - 1:00 p.m. EDT

We all know you can’t have happy customers without happy agents. In this session, we will review the results of an Aspect survey of over 400 contact centers that shows how advanced software tools and mobile access can make a big difference in agents’ attitudes and engagement. We’ll look at a radically new WFM user interface, how it is evolving, and how customers are responding to it. We’ll also look at some new concepts in how mobile access can be used to improve agent absenteeism and turnover, as well as an automated chatbot that gives each agent their own personal assistant for scheduling.

 

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