It can be overwhelming to, not only, stay on top of contact center and customer experience trends but also implement them to retain a competitive advantage. In order to meet and exceed 2018 goals, contact center leaders must distinguish the hype from actionable best practices that will improve the customer experience.
Join us on February 22, 2018 at 11:00 AM EST for the webinar, Hype vs. Reality: Top Customer Experience Trends & Best Practices in 2018. Aberdeen Group Vice President and Principal Analyst, Omer Minkara and Jim Freeze, Aspect’s Senior Vice President and CMO, will discuss the findings from Aberdeen’s latest research on 2018 contact center and CX trends.
- Top emerging CX technologies
- Key processes driving CX strategy design & execution
- How to distinguish hype from real best practices
- How to pick the right strategy for your business
Register and receive a copy of the Aberdeen Report “Contact Center & Customer Experience Trends-2018” after the webinar!